Frequently Asked Questions

Kashmir willow is a strong, durable wood grown in Jammu & Kashmir. It's well suited to powerful shots and long-lasting performance, particularly for tennis-ball cricket.

PWR Willow bats are sourced directly from Jammu and crafted with a focus on performance, balance, and durability — not mass production.

Yes — our bats are specifically designed for high-impact tennis-ball cricket and street matches.

Our bats are primarily designed for tennis-ball cricket. Using one with a leather ball may reduce its lifespan.

Yes — our bats are ready for use out of the box. Proper care will help increase their longevity.

Our bats are built with a dense grain structure and an optimised profile for powerful hitting.

Shipping is free on all eligible orders delivered within India, with no minimum order value. See our Shipping Policy for full details.

Our checkout is currently set up for delivery within India. If you're located outside India and would like to order, contact us at support@pwrwillow.com and we'll let you know what's currently possible. See our Shipping Policy for the current position.

Once your order is dispatched, we'll share tracking information so you can follow it with the courier.

Yes — you can cancel free of charge, any time before your order is dispatched, with no cancellation fee. See our Cancellation Policy for details.

Yes — you can request a voluntary return within 15 days of confirmed delivery, subject to a few conditions. This is separate from, and doesn't reduce, your statutory rights if a product is defective or misdescribed. See our Returns, Refunds & Exchanges Policy for the full picture.

Let us know within 48 hours of delivery with photos of the packaging and product, so we can assess it quickly. This is a request to help us act fast, not a strict cutoff — and we don't require an unboxing video as a condition of a claim. See our Returns, Refunds & Exchanges Policy for details.

PWR Willow bats carry a 6-month limited warranty against manufacturing and material defects, from the date of delivery. Natural willow variation isn't a defect. See our Warranty & Quality Policy for full coverage details.

Yes — all payments are processed through secure, trusted payment gateways.

Email support@pwrwillow.com or call +91-60054-49393. We aim to respond within 24–48 hours.

Yes — PWR Willow is operated by Anaya Communication Private Limited, based in Jammu, Jammu & Kashmir, India.

Our bats are sourced and crafted using real Kashmir willow from Jammu & Kashmir.

Yes! Share your cricket videos using PWR Willow and tag us — we feature real players regularly.