Warranty & Quality Policy

1. Overview

This Warranty & Quality Policy is issued by Anaya Communication Private Limited, operating the brand PWR Willow ("PWR Willow", "we", "us", "our"), and applies to cricket bats purchased directly from pwrwillow.com. It describes the limited warranty we provide in addition to, and without affecting, any rights you have under applicable consumer protection law.

Nothing in this Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including your rights under the Consumer Protection Act, 2019.

2. What This Warranty Covers

We warrant that, for 6 months from the date your order is delivered, your PWR Willow bat will be free from defects in materials and workmanship that were present at the time of manufacture, including:

• genuine manufacturing defects in the willow, handle, or splice
• material defects not attributable to normal use
• structural faults that are not the result of impact, misuse, or normal wear

Your original order confirmation or invoice is sufficient proof of purchase for a warranty claim; you do not need to keep any separate certificate.

3. Natural Kashmir Willow — Please Read Before You Claim

Every PWR Willow bat is made from real Kashmir willow, a natural material. Because no two pieces of willow are identical, you should expect natural variation between individual bats in:

• grain pattern and grain count
• colour and tone
• surface texture and minor natural marks
• exact weight and balance, within the tolerances stated on the product page

These natural characteristics are not manufacturing defects and are not covered by this warranty, because they are not defects at all. At the same time, natural variation is never used as a reason to deny a genuine claim for a manufacturing defect, structural fault, wrong product, or a product that does not match its description — those situations remain fully covered by this Policy and by your statutory rights, regardless of the bat's natural appearance.

4. What This Warranty Does Not Ordinarily Cover

Subject always to your statutory rights, this warranty does not ordinarily cover damage or deterioration caused by:

• normal wear and tear from ordinary play
• cosmetic marks or surface wear from normal use
• accidental impact, dropping, or striking against hard surfaces outside normal play
• improper storage (for example, leaving the bat in extreme heat, direct sunlight, or damp conditions)
• water or moisture damage
• misuse of the bat, or use for a purpose other than the sport it is designed for
• unauthorised repair or modification by anyone other than PWR Willow
• damage arising from failing to follow any care instructions provided with the bat

We do not make separate exclusions for specific playing techniques (such as yorker impacts, toe damage from certain deliveries, or tennis-ball versus leather-ball use) because we have not verified a specific business rule for these situations. If you believe your claim relates to one of these situations, please contact us and we will assess it individually under Section 2 above.

5. Making a Warranty Claim

To make a claim, email support@pwrwillow.com with:

• your order number
• your name and contact details
• a description of the issue
• clear photographs, and a short video if useful, showing the fault

We may reasonably ask to inspect the bat, or ask for additional information, before deciding a claim. We do not require an unboxing video as a condition of a manufacturing-defect warranty claim — photographs and a description are sufficient to start the process, though any additional evidence you can provide helps us assess your claim faster.

6. Remedies

If a claim is approved, we will, at our reasonable discretion and subject to your statutory rights, offer one of the following:

• repair of the bat
• replacement with the same or a comparable model, subject to availability
• a refund

We assess every claim on its individual facts. We do not treat any single decision as final in a way that would prevent you from exercising a statutory right to escalate the matter further.

7. Return Shipping for Warranty Claims

If your claim is approved, PWR Willow bears the reasonable, standard cost of shipping the bat to us for assessment and back to you (for a repair or replacement).

If your claim is rejected or found not to be covered by this warranty, you are responsible for the applicable shipping cost, and we will inform you of the rejection and the resulting shipping responsibility before proceeding.

We will always confirm which of these applies to your specific claim, and tell you clearly how to proceed, before you send anything back.

8. If Your Claim Is Not Approved

If we are unable to approve a claim under this Policy, we will explain why. This does not affect any right you separately have under applicable consumer protection law to pursue the matter through a consumer forum or other appropriate authority.

9. Your Statutory Rights

This Policy is in addition to, and does not replace, any right, remedy or protection you have under the Consumer Protection Act, 2019, or any other applicable law that cannot lawfully be excluded by this Policy.

10. Contact & Escalation

For a warranty claim or any question about this Policy: support@pwrwillow.com.

If you are not satisfied with how your claim has been handled, you may escalate to our Grievance Officer: