Shipping Policy

1. Overview

This Shipping & Delivery Policy explains how PWR Willow (Anaya Communication Private Limited) ships orders placed on pwrwillow.com, within India and internationally.

2. Order Processing Time

Orders are typically processed and prepared for dispatch within 1–2 business days of being placed, before being handed to our courier or logistics partner.

3. Shipping Within India

Shipping is free on all eligible orders delivered within India, with no minimum order value required.

4. International Shipping

We ship to serviceable international destinations as our courier and logistics partners support. International shipping is not free — the shipping charge is calculated based on your destination, package weight/dimensions, and the service level available, and is shown to you before you complete and confirm your order, so you are never bound to a charge you haven't seen.

Customs, duties, and import taxes: for international orders, any customs duties, import taxes, or similar charges applied by the destination country are, unless we clearly state otherwise to you at checkout or in your order confirmation, the customer's responsibility and are collected by the courier or local authority on arrival, separately from what you pay PWR Willow at checkout. This is the standard model for orders that are not explicitly sold on a duties-included basis. If we ever offer a duties-included ("all charges included") option for your destination, we will state this clearly before you complete your order, and that stated position will govern instead of this default.

Important operational note: as of the date of this Policy, our online checkout is configured to accept orders for delivery within India. If international ordering is not available to you at checkout today, it means that destination is not yet enabled — please contact us at support@pwrwillow.com if you would like to order for international delivery, and we will let you know what is currently possible.

5. Delivery Estimates

Delivery timeframes shown at checkout are estimates provided by our courier partners and are not guaranteed delivery dates. Factors like weather, customs processing (for international orders), regional courier delays, or address issues can affect actual delivery time.

6. Tracking Your Order

Once your order is dispatched, we will share tracking information so you can follow its progress with the courier.

7. Undeliverable or Delayed Shipments

If a shipment is delayed, lost in transit, or returned to us as undeliverable through no fault of yours, contact us at support@pwrwillow.com and we will help resolve it, including arranging a reshipment or refund as appropriate.

8. Transit Damage

If your order arrives damaged, please see our Returns, Refunds & Exchanges Policy, which explains how to report transit damage and what happens next.

9. Your Statutory Rights

This Policy is in addition to, and does not replace, any right, remedy or protection you have under the Consumer Protection Act, 2019, or any other applicable law that cannot lawfully be excluded by this Policy.

10. Contact & Escalation

For a shipping question, or any question about this Policy: support@pwrwillow.com.

If you are not satisfied with how a shipping issue has been handled, you may escalate to our Grievance Officer: