Shipping Policy

This Shipping Policy is issued by Anaya Communication Private Limited, operating the brand PWRWILLOW.


1. Order Processing

  • All orders are processed within 1–2 business days
  • Orders are not processed on Sundays or public holidays
  • During high-demand periods, processing may take slightly longer

2. Shipping Locations

We currently ship:

  • Across India
  • Select international locations (availability may vary)

3. Delivery Timelines

India Orders:

  • Standard delivery: 3–7 business days

International Orders:

  • Delivery: 7–15 business days

Delivery timelines are estimates and may vary depending on location and logistics.


4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • Free shipping may be offered on select orders or promotions

5. Order Tracking

  • Tracking details will be shared via email/SMS/WhatsApp once the order is shipped
  • Customers are responsible for tracking their shipment

6. Delivery Responsibility

  • Please ensure accurate shipping details at checkout
  • We are not responsible for delivery issues caused by:
    • Incorrect address
    • Unavailable recipient
    • Refused delivery

7. Delays

We are not liable for delays caused by:

  • Courier partner issues
  • Weather conditions
  • Government restrictions
  • Remote or inaccessible locations

8. Damaged or Lost Shipments

  • Customers must record an unboxing video at the time of delivery
  • Claims for damaged products must be reported within 48 hours

If approved:

  • Replacement or resolution will be provided

9. International Shipping (If Applicable)

  • Customs duties and taxes may apply depending on the destination country
  • These charges are the responsibility of the customer

10. Failed Delivery / Return to Origin (RTO)

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refused delivery

We reserve the right to:

  • Charge re-shipping fees
  • Cancel the order and deduct shipping/logistics costs

11. Contact Us

Anaya Communication Private Limited

Jammu, Jammu & Kashmir, India

Email: support@pwrwillow.com

Phone: +91 XXXXX XXXXX


By placing an order, you agree to this Shipping Policy.