Shipping Policy
This Shipping Policy is issued by Anaya Communication Private Limited, operating the brand PWRWILLOW.
1. Order Processing
- All orders are processed within 1–2 business days
- Orders are not processed on Sundays or public holidays
- During high-demand periods, processing may take slightly longer
2. Shipping Locations
We currently ship:
- Across India
- Select international locations (availability may vary)
3. Delivery Timelines
India Orders:
- Standard delivery: 3–7 business days
International Orders:
- Delivery: 7–15 business days
Delivery timelines are estimates and may vary depending on location and logistics.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- Free shipping may be offered on select orders or promotions
5. Order Tracking
- Tracking details will be shared via email/SMS/WhatsApp once the order is shipped
- Customers are responsible for tracking their shipment
6. Delivery Responsibility
- Please ensure accurate shipping details at checkout
- We are not responsible for delivery issues caused by:
- Incorrect address
- Unavailable recipient
- Refused delivery
7. Delays
We are not liable for delays caused by:
- Courier partner issues
- Weather conditions
- Government restrictions
- Remote or inaccessible locations
8. Damaged or Lost Shipments
- Customers must record an unboxing video at the time of delivery
- Claims for damaged products must be reported within 48 hours
If approved:
- Replacement or resolution will be provided
9. International Shipping (If Applicable)
- Customs duties and taxes may apply depending on the destination country
- These charges are the responsibility of the customer
10. Failed Delivery / Return to Origin (RTO)
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Refused delivery
We reserve the right to:
- Charge re-shipping fees
- Cancel the order and deduct shipping/logistics costs
11. Contact Us
Anaya Communication Private Limited
Jammu, Jammu & Kashmir, India
Email: support@pwrwillow.com
Phone: +91 XXXXX XXXXX
By placing an order, you agree to this Shipping Policy.