Refund & Return Policy
This Refund & Return Policy is issued by Anaya Communication Private Limited, operating the brand PWRWILLOW.
1. Overview
We are committed to delivering high-quality products. Due to the nature of sports equipment, returns are accepted only under specific conditions.
2. Eligibility for Returns
Returns are accepted only if:
- The product is damaged during transit, or
- The product received is defective or incorrect
To be eligible:
- Request must be raised within 48 hours of delivery
- Product must be unused and in original packaging
- Proof (images/video) must be provided
3. Non-Returnable Conditions
We do not accept returns in the following cases:
- Used or played bats
- Minor visual variations (wood grain, color, texture)
- Damage due to misuse or improper handling
- Change of mind after delivery
4. Return Process
To initiate a return:
- Email support@pwrwillow.com
- Include:
- Order ID
- Issue description
- Photos/videos of product
Our team will review and respond within 2–3 working days.
5. Refunds
- Approved refunds are processed within 5–7 working days
- Refunds will be issued to the original payment method
- Shipping charges (if any) are non-refundable
6. Replacement Policy
We offer replacements only if:
- Product is defective
- Wrong item delivered
Replacement is subject to stock availability.
7. Cancellation Policy
- Orders can be cancelled within 12 hours of placement
- Once shipped, cancellation is not possible
8. Shipping Damage Disclaimer
Customers must record an unboxing video while opening the package.
Claims without proof may not be accepted.
9. Liability Limitation
We are not responsible for:
- Damage after usage
- Normal wear and tear
- Performance expectations beyond intended use
10. Contact Us
Anaya Communication Private Limited
Jammu, Jammu & Kashmir, India
Email: support@pwrwillow.com
Phone: +91 XXXXX XXXXX
By purchasing from our Website, you agree to this policy.