Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website https://pwrwillow.com (“Website”), operated by Anaya Communication Private Limited (“Company”, “we”, “our”, “us”).

By accessing or using this Website, you agree to be bound by these Terms.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding contract

2. Use of Website

You agree not to:

  • Use the Website for unlawful purposes
  • Engage in fraudulent transactions
  • Attempt to hack, disrupt, or misuse the Website

We reserve the right to suspend or terminate access without prior notice.

3. Product Information

We strive for accuracy in product descriptions, images, and pricing. However:

  • Minor variations may occur due to natural wood differences (especially Kashmir willow)
  • Product images are for representation purposes only
  • We do not guarantee exact visual match

4. Pricing & Payments

  • All prices are listed in INR unless stated otherwise
  • Prices may change without prior notice
  • Orders are confirmed only after successful payment

We reserve the right to cancel any order due to:

  • Pricing errors
  • Payment issues
  • Suspected fraud

5. Order Acceptance & Cancellation

  • We reserve the right to accept or reject any order at our sole discretion
  • Orders once shipped cannot be cancelled
  • Cancellation requests must comply with our Cancellation Policy

6. Shipping & Delivery

  • Delivery timelines are estimates and not guaranteed
  • Delays may occur due to logistics or external factors
  • We are not liable for delays beyond our control

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

We are not responsible for:

  • Damage due to misuse
  • Normal wear and tear
  • Improper handling

8. Product Usage Disclaimer

Cricket bats are sports equipment and must be used responsibly.

We are not liable for:

  • Injuries caused during usage
  • Damage resulting from improper use
  • Use outside intended purpose

9. Intellectual Property

All content on this Website including:

  • Logos
  • Designs
  • Images
  • Text

is the property of PWRWILLOW / Anaya Communication Private Limited. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the product

11. Indemnification

You agree to indemnify and hold harmless the Company from:

  • Claims arising from misuse of the Website
  • Violation of these Terms
  • Any unlawful activity conducted by you

12. Third-Party Services

We may use third-party services (payment gateways, logistics providers).

We are not responsible for:

  • Their actions
  • Service failures
  • Data practices

13. Force Majeure

We are not liable for failure or delay due to events beyond our control, including:

  • Natural disasters
  • Government actions
  • Supply chain disruptions

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Jammu, Jammu & Kashmir.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

16. Contact Information

Anaya Communication Private Limited

Jammu, Jammu & Kashmir, India

Email: support@pwrwillow.com

Phone: +91 91030 49393

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.